Doland Euronova BV (Nova Wholesale)
General Terms and Conditions of Sale, Delivery, and Services
These Terms and Conditions govern all contracts for the sale, delivery, and provision of services by Doland Euronova BV (Nova Wholesale) (“we,” “us,” or “our”) to our customer (“you” or “the buyer”). By placing an order or entering into a business relationship with us, you agree to be bound exclusively by the following terms. Any conditions proposed by you are expressly excluded unless approved in writing by us.
1. General Provisions
- Scope: All quotes, order confirmations, deliveries, and services are provided solely based on these Terms and Conditions. Any deviations or additional agreements shall only be valid if confirmed in writing by us.
- Rejection of External Terms: Your own purchasing or ordering conditions are not binding—even if previously communicated—unless we have expressly agreed to them in writing.
- Accuracy of Information: The designations in our price lists and offers are standard commercial terms. We assume no responsibility for any inadvertent errors.
2. Delivery and Payment Conditions
- Order Acceptance and Delivery: An order is considered accepted once our invoice and order confirmation are issued. Delivery times and dates are estimates only. Delays arising from unforeseen circumstances (including force majeure, public holidays, technical issues, or supplier problems) do not entitle you to cancel the order or claim damages.
- Cost Allocation: For deliveries made by our own vehicles (subject to standard routes), delivery is free of charge. For orders below €160, transport costs may be added. If you require alternative dispatch methods (such as express delivery), any extra charges will be your responsibility.
- Claims and Inspections: At delivery, please check that the number of boxes or packages is correct. Any discrepancies or damage must be reported immediately (in person or by telephone) and, for further claims, in writing within 14 days from the invoice date.
3. Liability and Reservation of Title
- Liability: We are not liable for any damages unless caused by our gross negligence or willful misconduct. In cases of slight negligence, liability is limited to foreseeable damages, with specific limits for business and non-business customers.
- Reservation of Title: Ownership of all goods remains with us until full payment (including any future claims, costs, or interest) is received. In the event of processing or transforming goods, we acquire ownership of the resulting items. You may not pledge or otherwise encumber the goods without our prior written consent.
4. Information, Advice, and Price Adjustments
- Information Provided: All verbal and written advice regarding the suitability and use of our products is offered to the best of our knowledge but is not binding. You are responsible for verifying the product’s suitability for your needs.
- Price Changes: Our prices and offers are subject to change at any time. The product details provided in our catalogs, brochures, or digital documents (including images, descriptions, EAN numbers, dimensions, performance data, etc.) are non-binding unless expressly stated otherwise. Minor deviations are considered accepted.
5. Payment Terms
- Invoice and Payment: Payment is due within seven (7) days from the invoice date unless otherwise agreed. Payments must be made without deductions.
- Default and Interest: In the event of late payment, we reserve the right to charge default interest at 9% above the base rate published by the European Central Bank, along with any additional costs incurred.
- Payment Methods: We typically require advance payment and only accept payments from accounts within the European Union. Should there be concerns regarding your creditworthiness, we may demand immediate payment for all outstanding amounts.
6. Warranty, Returns, and Defects
- Reporting Defects: Any defects or complaints regarding delivered goods must be reported immediately upon receipt and no later than seven days thereafter. Complaints must be submitted in writing.
- Warranty Remedies: Our warranty is limited to repair, replacement, price reduction, or conversion at our discretion. Returned goods are accepted only with our prior written approval, and you are responsible for any associated return costs.
- Acceptance: Failure to report a defect within the specified period will be deemed acceptance of the goods.
7. Retention of Title
- Property Rights: Regardless of the transfer of risk at delivery, the goods remain our property until full payment is received. This retention serves as security for any outstanding amounts.
- Usage Restrictions: While the retention of title applies, the goods must be used only within the Netherlands and may not be exported without our prior consent. You are responsible for properly storing and insuring these goods.
8. Governing Law and Jurisdiction
- Place of Performance: All contractual obligations are to be performed at our registered address.
- Jurisdiction: The place of jurisdiction is Alkmaar, Netherlands. All disputes arising from or in connection with these Terms and Conditions shall be settled exclusively in the Netherlands.
- Applicable Law: These Terms and Conditions, as well as any legal relationships between you and Doland Euronova BV (Nova Wholesale), are governed by Dutch law.
9. Amendments and Final Provisions
- Modifications: We reserve the right to amend these Terms and Conditions at any time without prior notice. Your continued engagement with us constitutes acceptance of any changes.
- Severability: If any provision of these Terms and Conditions is found to be invalid, the remainder shall remain in full force and effect.
By placing an order with Doland Euronova BV (Nova Wholesale), you acknowledge that you have read, understood, and agree to be bound by the above Terms and Conditions.
Registered Address:
Alkmaar, Netherlands